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Scam alerts
Stay informed. Stay protected.
Scammers sometimes impersonate pay.com.au and send messages to businesses. These scams may ask for bank details, request payments, or direct you to fake websites. We’ll never ask you for your password, account details, or to transfer money to another account. If you’re unsure about any message, stop and contact us directly.
How to Spot a Scam
Check the sender
Always verify the full email address, not just the name. We only email from @pay.com.au or @comms.pay.com.au.
Think before you click
Suspicious links or attachments may steal your details. Watch for “verify” or “update” requests and unexpected payments.
Spot urgent demands
Scammers create pressure to act fast. Requests for gift cards, crypto, or wire transfers are red flags.
Trust your instincts
Typos, poor grammar, or unusual tone can indicate a scam. If something feels off, stop and double-check.
Contact us safely
Unsure about a message? Pause and confirm. Call 1300 241 723 before taking any action.
Always know this
We’ll never ask for passwords, account info, or payment details. If in doubt, don’t respond.
Keeping your account safe
Your account is safe, but extra vigilance helps prevent impersonation attempts.
Secure your login
Reset your password if you suspect unauthorised access, and enable MFA with an authenticator app or passkey.
Watch for impersonation
If someone claims to be pay.com.au staff or a supplier, stop communication and report it to us.
Report suspicious message
Forward any suspicious emails to security@pay.com.au and then delete them. If you’re concerned about a message or transaction, call us on 1300 241 723. You can also report scams to Scamwatch, Australia’s official anti-scam body. If you believe your account security has been compromised, let us know immediately.
Latest scam alerts
See recent scam attempts reported by our community
Email impersonation - November 2024
We’re aware of emails that appear to come from non-reply@pay.com.au . These emails ask for bank details (which we’ll never request by email or text) and contain conflicting instructions – such as asking you to confirm details but not reply. Treat these messages as scams. Do not respond or click on any links. Report them immediately to security@pay.com.au .
Frequently asked questions
Can scams affect my rewards or points?
Yes. Scammers may try to trick you into sharing or transferring points. Always verify transactions through your official account.
How do I know if it’s pay.com.au contacting me?
We only email from @pay.com.au or @comms.pay.com.au.
If the sender looks different, the message is not from us. Always verify links, and when in doubt, contact us directly before taking action.
How can I educate my team about scams?
Share real examples of scam emails, texts, or calls to highlight red flags. Encourage your team to always verify unusual requests before acting. Run short internal training sessions or workshops regularly to build awareness and reinforce safe habits.
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